[Hiring] Patient Adherence & Treatment Tracking VA @20four7VA

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Role Description

This role involves assisting with tracking and coordinating osteoporosis treatment plans for patients on medications such as injectable and oral therapies.

• Track patients receiving injectable or oral osteoporosis medications (e.g., Prolia, Evenity, Reclast).
• Identify patients who are due or overdue for injections, labs, or follow-ups.
• Flag missing documentation or incomplete care steps.
• Monitor DXA scan timing and verify insurance eligibility.
• Coordinate with specialty pharmacies regarding shipment status, prior authorizations, and insurance pathways.
• Communicate with infusion centers to send required lab documentation, confirm scheduled appointments, and track treatment completion.
• Conduct proactive outbound calls to confirm medication adherence, ensure labs are scheduled/completed, and confirm upcoming treatments.
• Maintain professional and empathetic communication with patients.
• Log all qualifying activities in a time tracker (date, task category, minutes).
• Maintain accurate and organized spreadsheet tracking.
• Document all outreach attempts and coordination efforts inside the EMR or tracking system.

Qualifications

• 3+ years experience in healthcare administration, care coordination, or medical office support.
• Strong outbound calling experience (high comfort speaking with patients and medical offices).
• Excellent English communication skills (Level A–B accent required).
• Experience working in EMR systems (Athena preferred; training will be provided).
• Strong spreadsheet proficiency (Google Sheets or Excel).
• Extremely detail-oriented and process-driven.
• Comfortable following structured checklists and workflows.
• Ability to work independently with consistency and accuracy.

Requirements

• EHR / EMR Systems: Athena (training provided).
• Tracking: Google Sheets / Excel.
• Communication: Phone system, Messaging tools.
• Documentation: Time tracking system.
• Healthcare experience in specialty clinics, infusion coordination, or medication tracking is strongly preferred.

Benefits

• Competitive rates.
• Weekly payments.
• Various open roles are available.
• Free training and upskilling.
• Constant support and guidance.
• A vibrant community always ready to support you.
• And more!