Data Entry Clerk – Customer Service Focus – Full‑Time On‑Site Role in Charlotte, NC at remotehirings

Welcome to remotehirings – Where Precision Meets People

At remotehirings, we are a thriving technology‑enabled service organization that powers businesses with reliable data solutions and exceptional customer experiences. Based in the vibrant city of Charlotte, NC, we blend cutting‑edge data management tools with a collaborative, people‑first culture. Our mission is to transform raw information into actionable insight, helping our clients make smarter decisions faster. As we continue to expand our footprint across the Southeast, we are looking for a meticulous, customer‑oriented Data Entry Clerk to become the backbone of our data operations team.

Why This Role Matters

The Data Entry Clerk position is more than a clerical job—it is the first line of defense for data integrity and a key touchpoint for our clients and internal stakeholders. By ensuring that every piece of information is entered accurately and efficiently, you enable our analysts, sales teams, and product developers to deliver high‑impact solutions without data‑related obstacles. Your role will also involve direct interaction with callers and visitors, providing a warm, professional face for remotehirings.

Key Responsibilities

• Enter, update, and maintain large volumes of data across multiple remotehirings databases and cloud‑based platforms with a focus on speed and precision.
• Perform regular data quality audits, flagging inconsistencies, duplicates, or missing fields and initiating corrective actions.
• Compile, verify, and sort incoming information—whether from spreadsheets, PDFs, scanned documents, or verbal communications—preparing it for seamless entry.
• Review and validate data for errors before submission, adhering to remotehirings’s high‑standard quality guidelines.
• Generate periodic reports that summarize entry volume, accuracy rates, and trends, providing insights to supervisors and senior management.
• Maintain strict confidentiality and security protocols for all client and company data in compliance with industry regulations (e.g., GDPR, CCPA).
• Serve as the first point of contact for on‑site visitors and inbound callers, delivering courteous, knowledgeable assistance and routing inquiries appropriately.
• Collaborate with cross‑functional teams—including IT, Customer Success, and Sales—to resolve data discrepancies and improve workflow efficiencies.
• Identify opportunities for process automation and recommend tools or best practices that could streamline data entry tasks.

Essential Qualifications

• Minimum 2 years of proven experience in a data entry, data processing, or similar administrative role.
• Advanced proficiency with the Microsoft Office Suite—particularly Excel (pivot tables, VLOOKUP, data validation) and Word—as well as experience using database management software (e.g., SQL Server, MySQL, or proprietary remotehirings platforms).
• Exceptional attention to detail; demonstrated ability to achieve an error rate of less than 0.5% in high‑volume data environments.
• Strong organizational skills with the capacity to manage multiple priorities and meet tight deadlines without sacrificing accuracy.
• Effective written and verbal communication skills; ability to convey information clearly to both technical and non‑technical audiences.
• Proven ability to work independently while also thriving in a collaborative, team‑oriented setting.
• Basic knowledge of data privacy and security best practices; willingness to undergo background screening and data handling certification.

Preferred Qualifications & Bonus Points

• Experience with data entry automation tools such as UiPath, Power Automate, or custom macros.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) or ERP platforms (e.g., NetSuite, SAP).
• Prior experience in a customer‑service role that required direct interaction with clients and visitors.
• Certification in Microsoft Office Specialist (MOS) or a related data management credential.
• Exposure to data quality frameworks such as Six Sigma, ISO 8000, or similar standards.

Core Skills & Competencies for Success

• Analytical mindset: Ability to spot patterns, anomalies, and opportunities for improvement within datasets.
• Time management: Efficiently balancing routine entry tasks with ad‑hoc reporting or audit requests.
• Technical adaptability: Comfort learning new software platforms, data entry interfaces, and productivity tools.
• Communication finesse: Providing courteous, helpful assistance to callers and visitors while accurately documenting interactions.
• Integrity and discretion: Upholding strict confidentiality standa