Correspondence Specialist (Remote and Temporary)

Description & Requirements

Maximus is looking to fill a Correspondence Specialist position. Correspondence Specialist researches and prepares written responses following CDC procedures and guidelines utilizing scripts. Highly desirable to have prior experience in health communication, or health education, or medical background.

• Position is remote and temporary through August 31, 2026
• Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
• Must be available to work the occasional weekend or holiday depending on business needs
• Computer equipment is not provided for this project. See below for equipment requirements

Please Note: This position requires you to use a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3

Essential Duties and Responsibilities

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
• Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Responsibilities and Education

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
• Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
• High School Diploma with 1-3 years of related experience. May have training or education in area of specialization
• Prior experience in health communication, health education and/or medical background preferred
• Proven written communication skills
• Proven oral communication skills
• Competency in using desktop and database systems to retrieve accurate information
• Understanding of public health issues, CDC health partners and/or public health mission

customer service experience

• Excellent organizational skills
• Work in a team environment
• Attention to detail

Please Note: This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3).

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net )
• Minimum 5mpbs upload speed
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
• Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
• Private and secure work area and adequate power source
• Must currently and permanently reside in the Continental US

Minimum Requirements

• High School diploma or equivalent with 1-3 years of experience.
• May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .