Remote Customer Service Representative – Full Training Provided

About RAMI / R.A. Miller Industries

Located in beautiful Grand Haven, Michigan, R.A. Miller Industries (RAMI – Loud & Clear®) specializes in the design, development, and manufacturing of advanced antenna solutions. We are a recognized industry leader in custom-designed antennas serving the military, general aviation, and heavy-duty transportation markets.

As a proud, family-owned business, RAMI is committed to a culture of collaboration, quality, and continuous improvement. Our teams work together to deliver dependable, mission-critical products while consistently exceeding customer expectations.

Job Overview

RAMI is seeking dependable and customer-focused Remote Customer Service Representatives to support our customer experience operations. In this role, you will assist customers by responding to inquiries, providing accurate information, and helping resolve common issues. This position is 100% remote, and full training is provided, making it ideal for both entry-level and experienced professionals.

This role is dedicated to customer service and support only. There is no cold calling, no sales quotas, and no commission-based responsibilities.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide clear and accurate information regarding RAMI’s products and services
• Document customer interactions and update internal systems accurately
• Resolve routine customer concerns and escalate complex issues when necessary
• Follow established procedures, quality standards, and compliance guidelines
• Maintain a positive, empathetic, and solution-oriented approach with customers

Qualifications

• Strong verbal and written communication skills
• Basic computer proficiency and ability to navigate online systems
• Ability to work independently in a remote environment
• Reliable internet connection and a quiet, dedicated workspace
• High school diploma or equivalent (required)
• Prior customer service experience is a plus, but not required

Training & Support

• Comprehensive paid training provided
• Ongoing coaching and performance support
• Clear processes and resources to support success in the role

What We Offer

• Fully remote work environment
• Flexible and stable scheduling options
• Competitive hourly compensation
• Career growth and advancement opportunities
• Supportive and inclusive team culture
• Opportunity to work with a well-established organization

Equal Opportunity Employer

RAMI is an equal opportunity employer committed to fostering an inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, age, disability, or veteran status.

How to Apply

Submit your application through the job posting platform. Qualified candidates will be contacted regarding next steps.