Note: The job is a remote job and is open to candidates in USA. WEX is a company that focuses on providing efficient solutions to its customers. The Product Specialist - Tier 1 role involves engaging with customers through various communication channels to answer questions, resolve issues, and provide education while meeting service quality goals.

Responsibilities

Answering incoming calls and engaging with our customers over the phone
Responding to customer emails and chats in a timely manner
Assisting participants by answering questions, solving problems, and educating
Customize interactions to the individual customer’s personality and situation
Meet monthly customer service statistical goals and quality standards
Being the initial point of contact for problem-solving
Utilizing up to 5 – 10 systems, often multi-tasking with multiple systems on each customer interaction
Prescribing the fastest and easiest resolution to the problem
Influence customers for a win-win solution
Educate customers on other alternatives or features not already considered
Lead with excellent written and verbal communication skill
Demonstrates the WEX Core Values daily
Ability to learn, develop, and excel in a virtual environment

Skills

Excellent written and verbal communication skills
Problem-solving skills
Ability to work effectively in a virtual environment
Availability to high speed internet
Must have a private work space
Ability to work between the hours of 8:00AM – 7:00PM EST, Monday – Friday
Experience in a customer service related position
High volume call experience
Familiarity with Google Workspace
Familiarity with a Help Desk Ticketing System

Benefits

Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement

Company Overview

Wex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is http://www.wexinc.com.

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[Remote] Product Specialist - Tier 1