Title: Florence Customer Care Specialist I

Location: SC-Florence

Job Description

Position Overview

We are seeking a motivated and customer‑focused Customer Care Specialist to support one of Olsten Staffing’s client sites. In this role, you will be the voice of the organization, providing exceptional service and creating a positive experience with every interaction. If you enjoy helping others, problem‑solving, and working in a fast‑paced environment, this role is perfect for you!

Responsibilities

Handle inbound customer calls and assist with inquiries related to hazard insurance, mortgage banking, and property loss.

Listen actively, show empathy, and work toward effective resolutions.

Research, troubleshoot, and resolve loan‑level issues while documenting accurately.

Understand customers’ challenges and proactively help prevent future issues.

Adapt quickly to updates in processes and priorities.

Participate in classroom, online, and hands‑on training.

Support special projects or additional tasks as needed.

Qualifications

Strong attention to detail

Excellent verbal, written, and listening skills

Ability to deliver outstanding service and “WOW” customers on every call

Strong problem‑solving and critical‑thinking skills

Ability to adapt in a fast‑paced, changing environment

Ability to multi‑task using multiple systems

High school diploma or GED + 1 year of work experience required

College degree with 0–1 year of experience preferred

Assignment Details

Type: Temp

Training Hours: 8:00 AM – 5:00 PM (ET)

Work Hours: Must be available between 6:00 AM – 9:00 PM, any day of the week, including weekends (two days off provided)

Pay Rate: **$16.00/hr (based on experience)**

Dress Code: Professional

Why You’ll Love This Role

Every day and every customer interaction is different

Opportunity to use your unique problem‑solving skills

Recognition for exceeding customer expectations

Growth and advancement opportunities

Robust paid training program

Apply today through Olsten Staffing!

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit www.olsten.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Olsten Staffing has been matching great candidates with great opportunities for over 60 years! We have opportunities in a wide range of industries and businesses for employees of all skill levels.

We offer temporary, temp-to-hire, and permanent positions. Olsten also offers a full benefits package to every employee including 401-k and long term/short term disability, medical, dental, vision and more!

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.cd-olsten.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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